Service Delivery Function

Service Delivery Function

In support of the partnerships STR Group has developed with MSP and RPO providers, we established a dedicated division which is 100% service focused, delivering high-quality personnel in a compliant, timely and cost-effective manner.

The key features of our service delivery team provision are:

Dedicated Account Management Team

We provide a dedicated team to work with our RPO / MSP customers, who are account management focused. This structure provides a single point of contact to ensure continuity of service. Our team will work with you to understand the end client’s process and compliance requirements so that we deliver a service that meets their needs.

We then use this guide to induct each team member within the account team to ensure they fully understand the processes they must follow and the SLAs they must meet for each client. This enables a fast and efficient service.

This scalable team is delivery rather than sales focused. This means that the team is targeted on working to and achieving specific SLAs.


We support contract and permanent requirements and provide retained search and project teams. We have the capability to deliver white collar and managerial levels for the areas detailed below.

Sector and geographical capability

Our team is divided into specialist niches that cover Technology, Engineering, Life Sciences and Professional Services. This means we can support a broad range of clients and the majority of the skillsets they recruit for. We can support clients in the UK, mainland Europe and North America.

Candidate attraction techniques

Our established and proven candidate attraction methods use industry best practices for the identification and attraction of candidates. We have access to all the leading job boards, generic and specialist, for advertising and searching. We also advertise all positions on our own fully optimised websites.

Our marketing team maximise our exposure across social media platforms, leveraging our extensive candidate networks. We use the latest industry innovations to ensure that we are capturing the best talent for our clients.

To find out more about our Delivery function and what it can do for your business, please contact us.


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